Water My Plant - Support

📱

Using the Feedback Screen

The easiest way to get support or provide feedback is through the mobile app's built-in Feedback screen!

💡 Quick Access

All support requests, feedback, and data deletion requests can be submitted directly from the Feedback screen in the Water My Plant mobile app.

To access the Feedback screen:

Open the Water My Plant mobile app
Navigate to the menu (hamburger icon or drawer)
Select "Feedback" or "Support"
Choose your request type and fill out the form
Submit - we'll get back to you within 24-48 hours

Using the in-app feedback form ensures your request is properly categorized and includes important diagnostic information that helps us assist you faster.

🗑️

Delete Your Account & Data

We respect your privacy and data rights. You can request complete deletion of your account and all associated data at any time.

⚠️ Important: This Action is Permanent

Deleting your account will permanently remove:

Your user profile and account information
All plant data (names, photos, care schedules)
Watering history and reminders
Backup files
All preferences and settings

This action cannot be undone. Please consider creating a backup before proceeding.

Method 1: Using the Mobile App (Recommended)

Open the Water My Plant app
Go to Menu → Settings
Click on "Delete Account"
Confirm your request

Method 2: Email Request

Send an email to support@watermyplant.net with:

Subject: "Account Deletion Request"
Include: The email address associated with your account
Include: Confirmation that you understand this is permanent

⏱️ Processing Time

Account deletion requests are typically processed within 1-2 business days. You'll receive a confirmation email once your data has been completely removed from our systems.

📧 Email Deletion Request

💬

Provide Feedback

Your feedback helps us make Water My Plant better for everyone! We'd love to hear your thoughts, suggestions, and ideas.

Ways to Share Feedback

📱 In-App Feedback (Easiest)

Open the app → Menu → Feedback → Choose feedback type (Bug Report, Feature Request, General Feedback, etc.) → Submit

📧 Email Feedback

Send your thoughts to support@watermyplant.net. Include as much detail as possible to help us understand your feedback.

What We'd Love to Hear About

Feature Requests: What would make the app more useful for you?
Bug Reports: Noticed something not working correctly?
User Experience: How can we make the app easier to use?
Plant Care Suggestions: Additional care information you'd like to see
General Thoughts: What do you love? What could be better?

🎯 Helpful Feedback Tips

To help us assist you better, please include:

Your device type and operating system (iOS/Android)
App version (found in Settings → About)
Screenshots if reporting a visual issue
Steps to reproduce if reporting a bug

💌 Send Feedback via Email

❓

Frequently Asked Questions

How long does it take to get a response?

We typically respond to all support requests within 24-48 hours during business days. Complex technical issues may take longer to investigate.

Can I recover my account after deletion?

No, account deletion is permanent and cannot be reversed. Make sure to backup any plant data you want to keep before requesting deletion.

What data do you collect?

We only collect data necessary to provide our service: your email, plant information you add, care schedules, and usage analytics. See our Privacy Policy for full details.

How do I export my plant data before deletion?

Use the "Backup & Restore" feature in the app to create a backup, then use "Share Plants" to export your plant data as a PDF before submitting your deletion request.

I have a different question not listed here

No problem! Contact us at support@watermyplant.net or use the Feedback screen in the mobile app, and we'll be happy to help.

Support Center